Customer Service

Customer Service

 

We want to make your wallpaper dream a reality.

 

SSJ Wallpaper aim for your shopping experience  to be simple and easy from start to completion. To help you we have detailed all the information you need within our About Us sub-pages (see side menu). We will also keep you informed throughout the purchase and delivery process and thank you for choosing to shop with us.

 

You can contact us using the easy contact form or via the details as below:

 

- Telephone: (++44 ) 079944 869861

- Email: [email protected]

 

FAQ:

 

How do I place my order?

Simply browse our range of wallpaper , once you have made a decision, click the pattern chosen , the items on order will be all saved in your basket  .

If you have any queries, please don't hesitate to contact us.

 

How long will my order take to arrive?

We aim to ship all orders within 14 days of date placed, and will let you know when exactly to expect delivery following confirmation of order. If you need your stool urgently, please contact us and we will alway try to assist.

 

Can I return my wallpaper?

Customers are entitled to return items within 14 days of purchase, however, they are liable for the cost of returning the item. For full details, please see our Returns section.

 

Do your wallpaper meet the Fire and Safety Regulations?

Our wallpaper  do indeed meet all regulations and and are fitted with the appropriate label to further ease your mind. The foam we use for filling is certified and we fit a Flame Retardant fabric beneath the cover fabric, ensuring this meets all requirements.

 

Returns

 

We are sure you will be completely satisfied with your purchase from SSJ Wallpaper . However, if you are unhappy with your purchase or it is damaged, we will offer a refund or replacement, provided you comply with our policy. To do this you should:

 

- Notify us within 14 days of receipt of the purchase, by email or phone.

 

- Return the purchase unused and in perfect condition, in the original packing (unless damaged, in which case return as received) and with delivery note, within 14 days.

 

- Understand that you are responsible for the return shipping costs and ensure that goods are well packaged and labelled.

 

Unless the item(s) is/are damaged, customers are liable for the cost of shipping items, both outgoing and incoming. We will refund the balance of the purchase with original delivery costs deducted. All refunds will be by a credit to the original card used for the purchase, and within 30 days of receipt of the goods by us. We will unfortunately not be able to offer refunds outside of this 14 day window.

 

This does not affect your statutory rights. 

 

Terms and Conditions

 

These terms constitute the Contract made between ‘you’, The Purchaser, and ‘us’ SSJ Wallpaper .

 

General Terms:

 

The terms and conditions below apply to all purchases made on SSJ Wallpaper  website. You offer to buy the Goods at the price and delivery charges displayed on our website at the time we receive your order.

 

We will check your order and, if accepted by us, confirm by email or letter the details of the order. If we find an error in prices we will contact you to reconfirm the order at the correct price, or you can cancel the order. If we cannot contact you after 7 days we will treat the order as cancelled, not charge you, and notify you of this.

 

Payment:

 

Payment is due at time or ordering, before we despatch the goods. We take your card details when you place the order and it is accepted. All prices are inclusive of VAT. We only accept orders placed on the website with payment by specific credit or debit cards, including Visa, Mastercard, Visa Delta, Switch by Paypal, we also accept Bank Transfer, Letter Of Credit at sight and Western Union payments. We will validate the products, your cards details and the delivery timescales before accepting your order. Payment can also be made by cheque or BACS in certain situations.

 

Delivery:

 

Delivery will be made by our carriers to the address supplied by you. Please allow 10 days to 30 days for delivery of standard orders to UK addresses; heavier items may take up to 60 days. We ask that you contact us to agree a quote for to non-UK addresses. We will use reasonable efforts to deliver within the stated time, but delivery dates are not guaranteed. Orders containing multiple products may be delivered separately. 

 

Product Details:

 

We will use every effort to ensure that all descriptions, prices, colours and sizes are correct. Due to differences in settings on your computers, printers and software, the colour reproduction of products may vary. Wallpaper roll sizes are 0.53 m x 10 m unless specified otherwise. 

Guarantee and Returns:

 

Since you are buying the Goods by distance selling on the website, if, for any reason you are not happy with your purchase, or the goods are faulty or damaged, we will offer a refund. You must notify us of your intention to cancel, by email, letter or fax within 14 days of receipt of your Goods. 

 

You must return the Goods to us within 14 days of receipt, in their original condition and packing, and with the delivery note. Returning the Goods is at your risk and cost, so you must ensure that the Goods are safely packed and labelled to avoid damage and loss in transit. This does not affect your statutory rights.

 

After we receive the Goods, we will credit the same card as used for the original purchase with the refund. If you do not return the Goods to us, or they are lost in transit you are liable for the cost.

 

Taxes and Duties:

 

We have no knowledge of and responsibility for the laws in your country of residence. You will be fully responsible for import duties and taxes applicable in your country of residence.

 

Content and Intellectual Property Rights:

 

Title and Intellectual Property Rights in the Content, whether provided by us or any other content provider, shall remain the property of us or other Content providers. You may download and copy details of Content from the website, provided it is solely for your personal use and you maintain all copyright and Content notices in the Content. You may not copy, reproduce, sell, publish or create derivative works from the Content. We will pursue and protect all rights in all Countries.

 

Liability:

 

In any claim against us, our maximum liability, in any event, will be limited to the original value of the goods supplied by us that are in dispute.

 

General:

 

SSJ Wallpaper may change these terms from time-to-time without notice.

 

No order will be binding on you or SSJ Wallpaper  until accepted by us. Goods ordered will become your property when we transfer to our carriers, or when they are paid for in full whichever is the later.

 

The products sold on our website are sold for use in the United Kingdom, and all sales are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

 

Security and Privacy

 

Security Policy:

 

We use a combination of established techniques to ensure the security and integrity of all sensitive customer data. This includes applying rigorous security techniques to all data transactions, secure servers, and encryption when transferring data over the internet.

 

Privacy Policy:

 

We are dedicated to protecting your private information and your privacy. To this end, we ensure we adhere to a strict privacy policy and the relevant law.

 

We collect your name, address, phone number, email address and card details. We only use this data for the purposes of processing and delivering your order, and checking your card details for security purposes, with the issuing bank. All these transactions are highly secure and encrypted.

 

After processing your order, we will contact you with any relevant order information, as well as Something About the Footstool promotional offers and mailings, of which you may opt-out. We will not pass on your information to any other party for mailing purposes.

 

We will always comply with the relevant Data Protection Act and Laws, in the day-to-day tasks of our business. Should you have any other queries about our privacy policy then please do contact us.

 

Cookie Policy

 

How We Use Cookies:

Cookies are very small text files that are stored on your computer when you visit some websites.

 

We use cookies to to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

 

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

 

The following is strictly necessary in the operation of our website.

 

This Website Will:

Remember what is in your shopping basket

Remember where you are in the order process

 

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

 

Functional Cookies

This Website Will:

Track the pages you visits via Google Analytics

 

Targeting Cookies

This Website Will:

Allow you to share pages with social networks such as Facebook (If available)

Allow you to share pages via Add This (If available)

This Website Will Not:

Share any personal information with third parties.